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Privacy Policy

Created on 29 September, 2025 • Legal • 35 views • 2 minutes read

Privacy Policy

Effective Date: September 29, 2025

This Privacy Policy explains how engagetracker.com (“engagetracker,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you use our SaaS analytics and user experience tools.

1) Information We Collect

  • Account Data: Name, email, company, login credentials, billing info.
  • Usage Data: Event tracking, session data, page interactions, user journeys, error logs.
  • Technical Data: IP address, browser, device type, operating system, cookies.
  • Support: Messages or files you send us for help.

2) How We Use Data

  • Provide, maintain, and improve the Services.
  • Generate analytics reports and dashboards.
  • Authenticate accounts and prevent abuse.
  • Process payments and invoices.
  • Communicate updates, security notices, or offers (if opted in).

3) Sharing & Disclosure

We do not sell personal information. We may share data with:

  • Trusted providers (hosting, payment processors, analytics).
  • Authorities if required by law.
  • In case of merger, acquisition, or sale of assets.

4) Cookies & Tracking

We use cookies for authentication, preferences, analytics, and performance. You can manage cookies in your browser settings.

5) Data Retention

We retain data as long as needed to provide the Services or comply with legal obligations. Event-level data may be anonymized or aggregated after [X months].

6) GDPR Rights (EEA/UK Users)

If you are in the EEA/UK, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing of your data.
  • Request data portability.
  • Withdraw consent at any time (where consent applies).
  • Lodge a complaint with a supervisory authority.

7) CCPA Rights (California Residents)

California residents have the right to:

  • Know what personal information we collect and how it’s used.
  • Request deletion of personal information.
  • Opt out of the sale or sharing of personal data.
  • Receive equal service and pricing regardless of exercising privacy rights.

To exercise these rights, contact us at privacy@engagetracker.com or visit Do Not Sell or Share My Info.

8) Data Security

We use industry-standard safeguards to protect your information, but no method of transmission or storage is 100% secure.

9) Children’s Privacy

We do not knowingly collect information from children under 13 (or 16 in some jurisdictions). If we become aware, we will delete such data.

10) International Transfers

Your data may be processed in countries outside your own. Where required, we use safeguards such as Standard Contractual Clauses.

11) Changes

We may update this Privacy Policy. Updates will take effect when posted with a new Effective Date.

12) Contact

For privacy requests or questions, contact us at: privacy@engagetracker.com.

Do Not Sell or Share My Personal Information

As required under the California Consumer Privacy Act (CCPA/CPRA), you may opt out of the sale or sharing of your personal data.